Support

How can we help?

Questions, bugs, account or privacy requests: write to us.

Contact

01

Support

Questions about the app, bugs and account requests.

[email protected]

02

Privacy

Access, correction, portability and objection requests about your data (GDPR / KVKK).

[email protected]

Mention your phone model and app version so we can help faster.

  • No. Nookly gives a relative estimate based on community feedback and, for some public venues, third-party crowd estimates. There can always be people around. Please follow local rules and signs.
  • From quick feedback by people who were there (calm, normal, crowded), from third-party crowd estimates for some public venues, and from a place's hours and lighting. Each person counts once; community insights are shown only when they come from at least three different people.
  • Create an invite on the Together tab and share it by link, QR or short code. Links are valid for 24 hours, codes for 15 minutes. After your partner taps “Yes, this is my partner”, you accept; nobody is paired without both of you confirming. Either of you can unpair at any time.
  • With one tap on the live location card on the Together screen or the banner on the map. Sharing starts only when you turn it on, only your paired partner sees it, and only one current point is kept, never a history. Background sharing works as far as your phone allows background updates.
  • When you tap “We're here” at a place, other couples looking at it only see “possibly in use”, never who. It helps avoid two couples heading to the same corner at the same time. Tap “We've left” when you go; if you forget, it expires on its own.
  • No. A plan is a time you suggest to each other. Public places are never held for anyone.
  • Use “Report” on the place card, a photo, a review or a profile. You can also block people; they are not told. Safety reports from different people can hide a place automatically.
  • Settings → Account → Delete account. If you can't open the app, follow the steps on the account deletion page. Delete your Nookly account →
  • Write to [email protected] for access, correction, portability or objection requests. The details are in the privacy policy.
  • Turkish and English. The app follows your phone's language and you can change it in Settings. There's a dark mode too.